Customer Success
Our customer success service focuses on providing personalized training and support, ensuring that clients maximize their use of our ATS SaaS product. We offer detailed product usage guidance, best practices for features, and relevant usage data analysis, all aimed at ensuring that clients receive continuous product value and an enhanced experience throughout their usage.
Customized Training and Coaching
Product Utilization
Product Roadmap Updates
Regularly providing updates on the product development roadmap to keep you informed about upcoming new features and improvements.
Value of Product Features
In-depth analysis of how each product feature can positively impact your business, helping you maximize your return on investment.
Frequently used features
Offering detailed guidance on the most frequently used features to ensure you can fully leverage these to enhance recruitment efficiency.
Active Users Analysis
Monitoring and analyzing the behavior of the most active users to provide customized recommendations that help improve the entire team’s product usage efficiency.
Support Overview
Tickets Open/Closed Status
Real-time tracking of the opening and closing status of support tickets to ensure all issues are resolved promptly.
Priority Classification
Differentiating between Priority 1 and Priority 2/3 cases based on the urgency of the case to optimize processing time and efficiency.
Average Case Close Time
Monitoring and reporting the average case handling time to continuously improve our response speed.
Tracking of Outstanding Issues
Regularly providing detailed reports on unresolved issues to ensure transparency and seek effective solutions.
Analytics and Benchmarking
Recruitment Metrics and Analysis
Providing in-depth recruitment metrics and analysis to help you evaluate recruitment efficiency and improve strategies.
Industry Benchmark Reports
Regularly offering detailed benchmark reports compared to industry standards, giving you an insight into your performance in the industry.
Success Case Sharing
Sharing successful case studies to demonstrate how recruitment goals can be achieved with our product.
Best Practices Guide
Offering insights and guidelines on industry best practices to help you optimize your recruitment process and enhance the experience for clients and candidates.
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